Frequently Asked Questions

Can I let my little ones decorate Treeform?
Treeform is not recommended for children under 3 as there are small parts that could constitute a choking hazard.  We recommend supervising all young children while they assemble and decorate Treeform.  

Can I put lights on Treeform?
We do not recommend using lights on Treeform because cardboard is flammable.  We sell a low voltage LED light that does work with the cardboard.  Please do not use any other type of light.  Please keep Treeform away from all open flames, bare lightbulbs and heater or heater vents.

Can I recycle my Treeform?
Treeform is completely recyclable when you are ready.

How can I purchase a Treeform?
Treeform is available through out the world.  Please see our list of stores.  Additionally, they can be purchased thru our web site.  We accept all major credit card.  All order information is protected using SSL technology and is encrypted when transmitted through our website.

How do you ship orders?
We ship our orders via FedEx Ground domestically and FedEx Economy internationally.  Shipping is based on total weight and destination. Shipping will be calculated during check out.  FedEx does not deliver to PO boxes.  Please contact us at sales@formbyheidi.com for alternate shipping methods.

When are items shipped?
Items will be shipped within 3 to 5 business days from the time you place your order.  If you need to expedite an order please contact us at sales@formbyheidi.com

Do you take returns or do exchanges?
All sales from Form By Heidi are final.  However, we want you to be happy with your purchase.  If you are not completely satisfied with your order, please contact us at sales@formbyheidi.com

What if my item is damage?
Please contact us immediately at sales@formbyheidi.com if your items are damaged and we will process a claim and/or send you a replacement.  We must be informed within 48 hours of delivery of the damaged goods or we cannot process a claim.  Hold onto all packaging material and the item until further notice. Always inspect all deliveries upon receipt.

Are my items taxable?
California residents will have sales tax automatically added to their orders.  No sales tax will be applied to orders shipped to addresses outside of California.

Can I purchase Treeform wholesale?
Treeform is available for wholesale thru the Karen Alweil Studio.  Please contact them at 800-600-3458, or at www.karenalweilstudio.com.